How does the auction work?
From 7p.m. Eastern Time Friday, the auction is nonstop until Monday. Auction lots have specific closing times. Auction lots for sale on the nonstop auction will automatically close at the specified time on Monday, regardless of bidding activity.
To participate in the auction you must first be registered at lufthansa-usa.com. Registration is free and takes place while the nonstop auction is active.
To register, click on Registration, Create Profile and fill in the form. Secure encrypted technology is used to ensure privacy and credit information security. You will receive confirmation and a password via e-mail within a few minutes.
In this auction format you will not be asked for credit information until you wish to place a bid and bidding activity is visible to all who enter the site.
Changes in reservations, itinerary and upgrades are not allowed. Remember to consult the Terms & Conditions before bidding or registering. In order to register, you must agree to these terms and conditions.
How do I enter a bidding room?
To participate in the nonstop auction, click on the "Enter the auction" button on the top navigation menu.
You may conduct a search of the items up for bids; when you have found an item of interest, click on the "go to auction" button located on the right-hand side of the item description. This will bring you into the auction room where you can view flight details and place bids.
How do I get more information on a package?
To obtain a more detailed description, click the "go to acution" button situated in the right-hand side of the item description while the auction is on.
Is a credit card the only method of payment?
Yes. Payment can only be made by credit card. If you have the winning bid, your credit card will be automatically charged and you will receive a confirmation e-mail.
Vouchers and Miles cannot be used to pay for or upgrade tickets won in the auction.
Is it safe to give out my credit card number?
Our server provides secure messaging for you through the use of the latest SSL technology. If you are restricted by the capabilities of your browser, then we recommend using the latest version of either Netscape Navigator or Microsoft Internet Explorer.
When will I be charged?
Your credit card will be charged when the tickets are issued. Please note that all winning bidders will be charged a US$35 handling fee for all lots, including cancellations for any reason.
Can I use a different credit card than the one I gave when I registered?
The bidder must be the credit card holder. However, if you are the winning bidder and want to use a different credit card than the one you gave during registration, the confirmation e-mail that you will receive for the purchased item will provide an e-mail address and a toll free telephone number for you to contact us.
What is the total cost of tickets bought at the auction?
Prices resulting from winning bids do not include any city, state, provincial or federal taxes. These will be charged where applicable by law and are in addition to the final bid price. For airline tickets, all applicable taxes and airport charges (a minimum of $57 US per ticket) are in addition to the final bid price. A US$35 handling fee applies to each lot purchased. These amounts are shown in the auction rooms while the auction is on.
How do I register?
Click on Registration, then on Create Profile. Complete all the mandatory fields. Within a few minutes of registering, you will receive an e-mail containing a generated password. It is important to ensure that you enter your e-mail address correctly, as you will need this password to participate in the auction.
To be eligible to purchase a lot through the auction, certain conditions apply. For example, you must be at least 18 years old and your payment must be made with a valid credit card. Please note that reselling of purchased lots is not permitted under any circumstances. Read the Terms & Conditions and make sure you understand them before bidding in any auction. These terms and conditions must be agreed to prior to registration.
Can I change the reservation of an airline ticket bought at the auction?
Sorry, changes are not allowed. Once passenger names have been submitted, no name changes are allowed.
Travel must be utilized for the entire itinerary shown on the issued ticket. Failure to complete one of the segments will result in cancellation of residual flights. No upgrades are allowed.
Can I change the times or dates of the airline ticket(s) bought at the auction?
Sorry, changes are not allowed. Your tickets cannot be transferred to other flights.
Can an infant (under 2 years old) travel with me?
Yes, but you have to tell us that an infant (child under 2 years old) will be traveling. Please contact us once you receive the confirmation e-mail message to make your special request. For Lufthansa flights there is a charge of 10% of the applicable published fare plus the applicable taxes and fees. Please be aware that the infant does not get a seat.
Can a child between 2 and 11 years old travel with me?
Yes, but only if the flight is not fully booked. Please contact us to mention that a child will be accompanying you once you receive the confirmation e-mail message. A children's discount applies on the applicable published fare, plus the applicable taxes and fees for children who have not yet reached their 12th birthday.
Can I book a connection?
Yes. Please contact us once you receive the confirmation e-mail message to mention that you would like to book a connecting flight.
Are airline tickets eligible for frequent flyer mileage?
Lufthansa tickets are eligible for mileage accrual in Lufthansa Miles & More. Mileage may not be used to redeem or upgrade tickets won in any auction.
Can I cancel the airline ticket(s) bought at the auction?
For purchased and issued Lufthansa tickets, the following cancellation clause applies; Once issued by Lufthansa, ticket(s) can be canceled by customer up to 72 hours prior to departure, providing payment of a 50% cancellation fee based on winning bid price, or $150 US per ticket, whichever is lower. Thereafter, the ticket(s) is/are not refundable.
Please note that a US$35 handling fee applies to all winning bids, including cancellations for any reason.
When will I receive my airline tickets?
Tickets will be mailed out within 10 days of completed passenger information.
How can I watch the progress of an auction?
Enter the bidding room by clicking on the "go to auction" button, located to the right of the auction item description. All bids are posted in real time until the time the auction room closes. Bids are accepted in the order that they are received, based on their electronic timestamp.
How can I start bidding?
To participate in online auctions, you must be registered for the lufthansa-usa.com auction.
When you register, choose a User-id that you will use to log in. We will send you a password by e-mail.
All the auctions take place in bidding rooms. You must log in with your User-id and password before placing a bid. Note: Both User-id and password are case-sensitive.
You can begin bidding by using the preset increments as soon as you have logged in.
Is the price listed for one (1) ticket or two (2)?When you check the Auction Listings or enter an auction room, you will see the description of the lot. If a lot is listed as two (2) tickets, the opening bid price and all other bids are for two (2) tickets on the same flight. If the lot is listed as one (1) ticket, the opening bid price and all other bids are for one (1) ticket only.
How do I log in?
Enter your User-id in the "User-id" box and your password in the "Password" box, then click the "Login" button.
What do I do if I forget my password?
If you forget your password, Click on Registration, then Forgot password. We will send your password again by e-mail.
How do I make a bid (use of the predefined buttons)?
To make a bid, all you have to do is increase the current highest bid by a predefined amount using the buttons to the right of the window showing the current bids.
What happens if I placed the winning bid?
You will receive an e-mail confirming your winning bid, flight information, and any other additional information that you may need. If there are two airline tickets, you must contact us to give the name of the other passenger. If you are purchasing for another person, you will be asked to provide their name via e-mail immediately after the auction. Please note that the bidder must be the purchaser. The confirmation e-mail will provide an e-mail address and a toll-free telephone number for you to contact us. If there is only one airline ticket, the name given at the time of registration will be used to issue the ticket, unless we receive information to the contrary. This is why it is important for you to provide the correct information when you register.
How do I know if my bid has been accepted?
Bids are recorded at the top of the list as they are received. You can watch who is ahead in the auction window. Your bid will be displayed on this list.
Can I bid at any time or do I have to wait for a prompt?
Once you have logged in, you can bid at any time until the auction room closes using the preset increments provided.
Can I also bid for my friends, relatives or acquaintances?
Yes. The bidder does not have to be the traveler but if you have the winning bid, you must contact us to give the name of the person(s) who will be traveling. If you are bidding on behalf of another person, you must make sure that the person does in fact want to purchase the package. All bids are binding.
Please note that the bidder is the purchaser. Therefore, the total amount, including taxes and fees, will be charged to your credit card number and the airline tickets will be sent to the billing address given at the time of registration.
Why do I need a browser that supports Java?
The auction software is based on Java. Therefore, you need a Java-enabled browser in order to participate in the auction. Browsers that support Java include Netscape 3.02, Microsoft Internet Explorer 3.02 and later versions. We recommend Netscape 4.0 and Microsoft Internet Explorer 4.0.
Do I need something else?
Is there a hotline where I can get answers to my questions concerning the auction?
Yes, you can reach us by e-mail at [email protected] or toll free at 1-800-465-5145. Our hours of operation are Friday and Monday:11 a.m. to 7 p.m., Saturday and Sunday: 12p.m. to 5p.m. Eastern Time. Please note that calls and e-mails will only be answered during these hours.
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