Global Tele Sales of North America, LLC (a Lufthansa company)
Telephone Sales Agent (Entry Level)
East Meadow, NY and Los Angeles, CA

Telephone Sales Agent handles all facets of work associated with incoming passenger telephone calls and booking reservations while serving the customer in an professional, courteous and accurate manner.


Giving fare information for new bookings. Determining fare rules for returning passengers. Queuing complex fare calculations(tickets to be reissued).
Giving information about LH-schedules, availability, routings, mainly using LH-operated flights and code share flights.
Offering auxiliary services such as Miles & More enrollments, car offers, seat reservations, meals, and hotels.
Rebooking and informing passengers due to flight irregularities.
Sales Support for travel agents.


High School Diploma or equivalent.
Previous reservations experience desired.
Good communications skills with phone etiquette.
Ability to work under pressure while remaining professional and helpful.
Patience and tolerance with the internal and external customer.
Flexibility and commitment to work shifts, weekends and holidays.
Ability to work as part of a team as well as on own initiative.
Knowledge of German and preferably other foreign languages.
Good background knowledge of geography.

Fax (516) 296-9336 for NYC
Fax (310) 297-7359 for LAX

Additional remarks:

Only candidates selected for interview will be contacted

close window